Are You an Auto Responder?

Are You an Auto Responder? Recently I had a conversation with a friend of mine who has had experience as a Leader in a Call Center. When I explained my last blog to her she said that most people in a call center have buttons on their computers that give an automatic response. For example…

Do You Really Hear Your Customers?

Below is an actual transcript of a chat between between myself and a customer representative from a large online retailer (the name was changed because this isn’t about bashing a company it’s about learning from someone else’s mistakes). The issue was that I needed  a projector that ordered for a presentation and there was a…

A Few Thoughts on Leadership …

A Few Thoughts on Leadership I had the opportunity to present to a group of leaders recently, and on the way home a few thoughts about Extraordinary Leaders popped into my mind so I thought I would share them with you … Leadership is something that most people think they can do and something that…

Dewey – The Great Producer – Part III

This is a short story about Dewey the Great Producer. This is a 3-Part story with 3 different endings and 3 different lessons. Each day will be a new ending and a different lesson so stay tuned! Part #3: The Story Dewey was a loyal and devoted company man who was a great sales producer.…

Dewey – The Great Producer – Part II

This is a short story about Dewey the Great Producer. This is a 3-Part story with 3 different endings and 3 different lessons. Each day will be a new ending and a different lesson so stay tuned! Part #2: The Story Dewey was a loyal and devoted company man who was a great sales producer.…

Against The Wind

“They’ll be ridin’ against the wind” — Bob Seger   I was cycling today when the idea struck me that cycling is a lot like leading. It started before I even left my house, when I looked out the window and saw the tops of the trees blowing back and forth in the wind. It…

Change … The Way You Do Business!

As a Business Professional do you get paid because you solve your customer’s problems? If that’s the case you’re probably making okay money. Do you want to make more money? Then stop focusing on the money AND CHANGE … THE WAY YOU DO BUSINESS! Become a Consultant – Know your client inside and out, understand…

Leadership: After The Fact!

I was watching the President Bush interview this evening with Matt Lauer when it struck me just how difficult it is to be a leader. Regardless of what you think about President Bush or President Obama it’s easy to cast stones, make comments on Facebook that call one or the other stupid or ignorant ……