The A.R.T of the Question – Questioning Others (Pt. 3/4)

The A.R.T. of Questioning Others – (Part 3 of a 4 Part Series) Asking great questions is an art. Questions have to be simple, well thought-out, and you have to be patient. The challenge for most leaders is that in coaching conversations they get impatient. Task-driven leaders may approach these types of conversations as an item to check off their…

When Corporate Headquarters and the Field Are Not Connected

When Corporate Headquarters and the Field Are Not Connected Over the years I have had the opportunity to work for organizations who have multiple locations all over the world and a centrally located corporate headquarters located 1000’s of miles away from where the actual work is being done. I experienced this situation early on in…

The Importance of Emotional Intelligence

So what’s all this mumbo jumbo you keep hearing about Emotional Intelligence? Emotional Intelligence can be defined as a person’s ability to effectively negotiate social relationships and environments. Emotional Intelligence is a relatively new science and is becoming an important factor in determining a persons success in business and in life. A recent survey of…

Productivity & The Law of Unintentional Consequences

Productivity & The Law of Unintentional Consequences A short time ago I was working with a team of senior leaders. We were discussing the overall purpose of the organization and the bottom-line goal that was driving the organization forward. In most companies these are things like profit margin, revenue, sales targets, production goal, etc.. This…

The Art of Listening vs. The Ignorance of Interrupting

The Art of Listening vs. The Ignorance of Interrupting 72 Interruptions … Yes, count them! Vice Presidential Candidate Tim Kaine interrupted his opponent or the debate moderator 72 times in  a 90 minute period. That’s once every 75 seconds! He wasn’t interested in debating, he had an agenda and he was driving it home. He…

Creating a Culture of Communication … Sow What?

Creating a Culture of Communication … Sow What? Poor Communication continues to be the single biggest factor that negatively impacts organizations. The sad thing is that it has been this way … for 100’s of years. Poor listening skills, failure to communicate important issues, misunderstandings, and improperly trained leaders, are just a few of the…