The Cost of Losing A Customer … $10?

What is the true cost of losing a customer? Recently Jen, my significant other and I were attempting to reschedule dental appointments for our kids at Southwest Dental Group here in Ahwatukee, AZ. We were brand new clients and had just started going there the previous week (they don’t do a cleaning the first time you go there, they just tell you what they think you might possibly need and then you come back a second time for the actual work – can you say inconvenient?).

How to Bounce Back | Be the Ball not the Egg!

How to Bounce Back and Improve Your Resiliency “Humpty Dumpty sat on a wall, Humpty Dumpty had a great fall, All the king’s horses and all the king’s men, Couldn’t put Humpty together again.” There has been much debate about whether Humpty Dumpty was actually an egg … or not. The point here is that…

Giving Away Your Power … It’s In The Bag!

Over the years I have had my fair share of “memorable” experiences especially when it comes to traveling and airline security.  Being dark complected and having a shaved head, I have on more than one occasion found myself  in the “randomly” selected security line with my new best friends, Raj, Cheng, and Chakor. Most recently,…

Hey Mr Postman … Listen and See!

Monday of this week I sent an audio CD on managing your energy via the U.S. Post Office to one of my clients.  Tuesday, I found the same envelope that had I dropped off at the post office the previous day in my mail box with a stamp on it that read “Returned For 43…