Joe Contrera is the Founder and President of ALIVE @ WORK LLC, a leadership development company dedicated to helping Extraordinary Leaders Achieve Extraordinary Results. He is the author of three books. His latest, Extraordinary Results: Mastering the Art of Leading, Coaching, & Influencing Others, is quickly becoming a must-have resource for leaders in organizations across the country. It will not only change what you believe about leading, it will help you build your leadership skills so that you can successfully influence others.

FAST PITCH = YOU’RE OUTTA HERE!

A Golden Rule of Selling – Don’t strike out with your customers by making your pitch all about YOU! Over the last week I have received 15 unsolicited emails, yes that’s 15 with a capital F,  from a company called Fast Pitch Network. Below is some of the text: Invitation to Join the Fast Pitch…

… You Might Be A Lousi Leader

In this time of political correctness and over sensitivity I wonder if occasionally you just have to call ’em how you see ’em. So in an effort to not put “lipstick on a pig” I will share with you “the whole pig and nothing but the pig.” It is amazing  that in this time where…

EXTRAORDINARY LEADERSHIP?

The difference between a Good Leader and an Extraordinary Leader is clear in the minds of their people. When a Good Leader is present, their people say “Look at what they have done!” When an Extraordinary Leader is present, their people say “Look at what we have accomplished!” What do your people say … ? 5…

Are You an Auto Responder?

Are You an Auto Responder? Recently I had a conversation with a friend of mine who has had experience as a Leader in a Call Center. When I explained my last blog to her she said that most people in a call center have buttons on their computers that give an automatic response. For example…

Do You Really Hear Your Customers?

Below is an actual transcript of a chat between between myself and a customer representative from a large online retailer (the name was changed because this isn’t about bashing a company it’s about learning from someone else’s mistakes). The issue was that I needed  a projector that ordered for a presentation and there was a…

A Few Thoughts on Leadership …

A Few Thoughts on Leadership I had the opportunity to present to a group of leaders recently, and on the way home a few thoughts about Extraordinary Leaders popped into my mind so I thought I would share them with you … Leadership is something that most people think they can do and something that…