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A lot of salespeople think they need to “sell” themselves. When your focusing on selling yourself your focus tends is on “you” instead of the customer. STOP TRYING TO SELL YOURSELF AND FOCUS ON WHAT YOUR CUSTOMER NEEDS! By the way … your customer doesn’t need you selling them anything! What they need is: A…
Today I was trying to order a DVD Television series set from a large online retailer. While I was searching to see if they had it, the computer automatically filled in the title and the category of Movies and Television. Perfect!!! Just what I’m looking for, so I clicked on it and up came 3…
“Those who do not have power over the story that dominates their lives, the power to retell it, rethink it, deconstruct it, joke about it, and change it as times change, truly are powerless, because they cannot think new thoughts.” A. Salman Rushdie Have you ever sat in a restaurant observing the other people around…
A Golden Rule of Selling – Don’t strike out with your customers by making your pitch all about YOU! Over the last week I have received 15 unsolicited emails, yes that’s 15 with a capital F, from a company called Fast Pitch Network. Below is some of the text: Invitation to Join the Fast Pitch…
In this time of political correctness and over sensitivity I wonder if occasionally you just have to call ’em how you see ’em. So in an effort to not put “lipstick on a pig” I will share with you “the whole pig and nothing but the pig.” It is amazing that in this time where…
Have You W.I.F.T. Lately? When I was a kid we spent many hours in the driveway playing baseball using a whiffle ball. A whiffle ball was a small plastic ball that had oval shaped holes on one side of it so depending on the spin you could move the ball in any direction. It gave you the…
The difference between a Good Leader and an Extraordinary Leader is clear in the minds of their people. When a Good Leader is present, their people say “Look at what they have done!” When an Extraordinary Leader is present, their people say “Look at what we have accomplished!” What do your people say … ? 5…
Are You an Auto Responder? Recently I had a conversation with a friend of mine who has had experience as a Leader in a Call Center. When I explained my last blog to her she said that most people in a call center have buttons on their computers that give an automatic response. For example…
Below is an actual transcript of a chat between between myself and a customer representative from a large online retailer (the name was changed because this isn’t about bashing a company it’s about learning from someone else’s mistakes). The issue was that I needed a projector that ordered for a presentation and there was a…
A Few Thoughts on Leadership I had the opportunity to present to a group of leaders recently, and on the way home a few thoughts about Extraordinary Leaders popped into my mind so I thought I would share them with you … Leadership is something that most people think they can do and something that…