April 4, 2012 | Alive At Work

Isn’t that Special …?

Alive @ Work, Alive at Work, Customer Service, Joe ContreraBy Joe Contrera April 4, 2012

I just booked a reservation at a Hilton Garden Inn. After booking my reservation and for being a loyal Hilton Honors member, I was informed that I was entitled to a “special” promotion. A “special” promotion for “special” people … just like me! I get transferred to the department for “special” people where I am…

Forgiveness … Who is it good for?

Alive @ Work, Alive at Work, Aliveness, Employee Engagement, LeadershipBy Joe Contrera April 4, 2012

I normally wouldn’t blog on the same topic twice in a row. However, the topic of forgiveness is a prickly one and I received various comments from others on my most recent post, so I felt compelled to write about it … one more time. It seems that for some folks, there are situations in…